Help

Support

This page works without the app installed, and no sign-in is needed to reach us.

Get in touch

Email support@mealrt.com. It is the same address the app shows you, and a person reads it. To get a useful answer on the first reply, tell us:

The email address your Mealrt account uses.
Your device and app version (in the app: You → App).
What you expected to happen, and what happened instead.

We reply to the address you write from. If nothing arrives, check your spam folder and write again.

Delete your account

In the app: You → Privacy → Delete my account. You can export your data first, then confirm. If you cannot open the app, you can request deletion by email instead. Full instructions, and what is erased, are on the delete your account page.

Export your data

In the app: You → Privacy offers a full export of your data as a readable file. You do not have to delete your account to take a copy.

Subscriptions, billing and refunds

Where you manage a subscription depends on where you bought it, because we do not process store purchases ourselves.

Bought on iPhone or iPad: Apple handles the billing. Cancel or change the plan in Settings → your name → Subscriptions, and request a refund at reportaproblem.apple.com.
Bought on Android: Google handles the billing. Use Play Store → Payments and subscriptions.
Bought on the web: email us and we will sort it out directly.

If a purchase went through but Mealrt still shows the paywall, email us with the store receipt and we will restore access.

Mealrt is not a medical service. It does not diagnose, treat, or replace advice from a doctor or a registered dietitian. If something you see in the app worries you, talk to a clinician. If you have a medical emergency, contact your local emergency number.

Privacy and terms

Our privacy policy covers what we collect, why, and who processes it. The terms of service cover the rest. Privacy questions can go to the same support address.

Reporting a security issue

Email support@mealrt.com with "Security report" in the subject and we will get back to you. Please give us a chance to fix an issue before you publish it.